Protecting your information

Albion Animal Hospital is committed to safeguarding the personal and pet health information you entrust to us.

Information we collect

We collect the information needed to care for your pet and manage your account: your name, address, phone number and email, along with your pet's medical history, treatment records, diagnostic results and billing details.

How we use your information

Your information is used to provide veterinary care, communicate about appointments and results, dispense prescriptions, process payments, and send reminders. We may also contact you about recalls or urgent health notices relevant to your pet.

Sharing your information

We share information only when necessary: with referral hospitals, visiting specialists and diagnostic laboratories involved in your pet's care, with regulatory bodies where required by law, and with payment processors. We never sell your information.

Storage and security

Records are stored in access-controlled practice management systems. Staff access is limited to what their role requires, and paper records are kept in secure areas of the clinic.

Your choices

You may request a copy of your pet's records, ask us to correct inaccurate information, or opt out of non-essential communications at any time by contacting the clinic.

Website and analytics

Our website may use basic analytics to understand how visitors use our pages. Embedded content such as maps and social feeds is provided by third parties, whose own privacy policies apply.